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Compliance with the provisions of the Federal Data Protection Act (BDSG) when processing your personal data is a matter of course for us. The subject of data protection and data security often creates uncertainty and questions when using online offers.
What are personal data?
Personal data is information about personal or factual circumstances of an identifiable or specific natural person. Personal data includes, for example, your name, your address, your telephone number, your birthday (if given), information that cannot be directly or indirectly associated with you, such as the number of users of a page or the popularity of individual websites, are not personal data.
General information on the processing and use of personal data
When using our website, for the purpose of system security, the web servers save connection data of the requesting computer, the web pages you visit on our site, the date and duration of the visit, the identification data of the browser and operating system type used and the website from the one from you visit us.
The data record consists of:
the page from which the file was requested,
the name of the file,
the date and time of the query,
the amount of data transferred,
the access status,
the description of the type of web browser used,
the IP address of the requesting computer shortened by the last three digits.
This data is stored anonymously so that the creation of personal user profiles is excluded.
Website analysis and tracking
When you visit our website, information may be stored on your computer in the form of cookies, for example to recognize visitor preferences and to be able to design the website accordingly. This helps us, for example, to make navigation easier and to achieve a high level of user-friendliness.
Cookies are text files that are stored on the user's hard drive when visiting a website. They are not dangerous for your computer and cannot be seen by third parties. They allow information to be retained for a certain period of time and the user's computer to be identified.
If you accept our cookies, they will remain on your computer for a period of 30 days, unless you delete them beforehand. During an online booking, cookies are temporarily stored for the course of the booking. These are automatically deleted after 30 minutes of inactivity or after closing the website.
You can object to the collection and storage of your data via this service at any time. If you want to avoid the activation of cookies, deactivate them in your browser. Please note, however, that disabling cookies can restrict the use of the website and the services offered.
We would like to point out that on this website Google Analytics has been expanded to include the code "gat._anonymizeIp ();" in order to ensure an anonymous collection of IP addresses (so-called IP masking). If IP anonymization is activated on our website, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area.
The full IP address will only be sent to a Google server in the USA and shortened there in exceptional cases. Google will use the information mentioned to evaluate your use of our website, to compile reports on website activity for us and to provide us with other services relating to website activity and internet usage.
The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. A transfer of this data by Google to third parties only takes place on the basis of legal regulations or in the context of order data processing. Under no circumstances will Google combine your data with other data collected by Google.
By using this website, you declare that you agree to the processing of the data collected about you by Google and the manner of data processing described above as well as the stated purpose. You can prevent the storage of cookies by setting your browser software accordingly. You can also prevent Google from collecting and processing it by downloading and installing the browser plug-in available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de.
Adobe helps us to process the collected information quantitatively, creates reports on website activities and offers us starting points to improve the surfing experience for you as a customer. In no case can any conclusions be drawn about personal data. Furthermore, Adobe can use the data to provide us with other services related to website and internet usage.
You can find data protection information on Adobe Analytics here:
https://marketing.adobe.com/resources/help/en_US/whitepapers/cookies/cookies_privacy.html or at http://www.adobe.com/de/privacy.html
You can of course object to the creation of pseudonymous user profiles and the storage of anonymous user data. An objection is possible at any time.
There are several ways to do this:
1.) One way to object to web analysis by Adobe Analytics (Omniture) is to set an opt-out cookie. This informs Adobe that your data may not be saved or used for web analysis purposes. Please note that with this solution, the web analysis will only not take place as long as the opt-out cookie is saved by the browser. If the cookie is no longer saved by the browser, your objection expires. If you would like to set the opt-out cookie now, please click here:
2.) You can also prevent the storage of the cookies used for profiling by setting your browser software accordingly. You can find information on this in the help function of your browser.
Microsoft Bing Ads
This website uses Bing Ads conversion tracking (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA). If you have clicked on a Bing ad, a cookie will be placed on your computer. Both Bing and the website operator can thus recognize that someone has been redirected to the website via the Bing ads and has reached a previously defined target page (conversion page). We would like to point out that this process also records your IP address. If you do not want to participate in the tracking process described, the setting of a cookie required for this can be refused via your browser settings. The deactivation can also be done via the following link: http://choice.microsoft.
Signal Tag Management System
For the controlled management of analysis and online marketing software on our website and to improve the technical performance of our website, we use a tag management system from Signal Digital, Inc. The Tag Management System controls according to definable rules which and in which form the software components (tags) explained in this data protection declaration are used on the website. In this way we ensure that only the tags mentioned are used and that they only collect data to the extent explained here.
The tag management system transfers data to the tags mentioned and in the form explained. Cookies are also used for this. However, the data is not saved in the Tag Management System.
You can object to the setting of cookies by adjusting the settings of your browser accordingly. You can find more information about this adjustment in the help area of your browser.
Further data protection information on the Signal Tag Management System can be found here: http://www.signal.co/privacy-policy-platform-privacy-policy/
Adobe Dynamic Tag Manager
Adobe Test & Target
We use the Test & Target software from Adobe. The software enables us to carry out so-called A / B tests or multivariate tests on the website. For this purpose, the software controls a variant that has been changed compared to the original version of the website (e.g. with different design and content). By comparing the two variants, it can then be determined which presentation our website visitors prefer. You can find more information about the functions of Adobe Test & Target here: http://www.adobe.com/de/marketing-cloud/testing-targeting.html.
At Adobe Target, personal data, such as the full IP address, is never stored or processed by our website. Only such information is processed that does not allow any conclusions to be drawn about individual persons. The usage behavior is represented by quantitative methods. Adobe uses "session cookies" and "permanent cookies" on the one hand. The former are only cached for the duration of your use of our website. The "permanent cookies" are used to record information about visitors who repeatedly access our website.
You can find the data protection information for Adobe Test & Target here: https://marketing.adobe.com/resources/help/en_US/target/ov/c_privacy.html
You have the option of deactivating Adobe Test & Target on this website by opting out here.
This website uses Mouseflow, a web analysis tool from Mouseflow ApS, Flaesketorvet 68, 1711 Copenhagen, Denmark. Individual visits are recorded (exclusively with an anonymized IP address) in order to play back random mouse movements and clicks from website visits. With the help of this measure, potential improvements for the website are derived. No personal information is recorded and therefore not passed on.
If you do not want a recording, you can deactivate it on all websites that use Mouseflow: https://mouseflow.de/opt-out/
Webpush / Foxpush
Foxpush offers users the opportunity to be informed of offers and promotions via push messages. If the user agrees to the notification, this push message appears automatically in the browser window. An anonymous cookie is set when you log in. The user has the option to unsubscribe from the notification at any time. You can delete or block the authorization for notifications from our website at any time in the settings of your browser.
Usage-based online advertising
This website collects and processes information about your usage behavior anonymously (e.g. which sub-pages you accessed during your visit). We use this data to show you interest-based advertising and thus to be able to offer you added value. A cookie is stored on your computer to record your usage behavior. In order to optimize advertising based on your usage interests, we use the tools listed below and work together with the providers mentioned. This information is stored using a pseudonym so that personal identification is fundamentally excluded. You can prevent the storage of cookies by selecting "Do not accept cookies" in your browser settings. You can also set your browser to that this asks you before the setting of cookies if you agree. Finally, you can also delete cookies that have been set at any time. However, we would like to point out that in this case you may not be able to use all the functions of our website to their full extent. You may have to reactivate opt-out cookies that have already been set after deleting the cookies. We use the following tools and providers to collect data for the delivery of usage-based online advertising: You may have to reactivate any opt-out cookies that have already been set after deleting the cookies. We use the following tools and providers to collect data for the delivery of usage-based online advertising: You may have to reactivate any opt-out cookies that have already been set after deleting the cookies. We use the following tools and providers to collect data for the delivery of usage-based online advertising:
ToolsData protection information of the providerPossibility of objection (opt-out)
Google AdWords Conversionhttps: //support.google.com/adwords/answer/1722022? Hl = de to the option to object to Google Adwords
Google Dynamic Remarketinghttps: //www.google.de/intl/de/policies/privacy/https: //www.google.com/settings/u/0/ads/authenticated? Hl = de
Google Analyticshttps: //www.google.de/intl/de/policies/
Adformhttp: //site.adform.com/privacy-policy/dehttp: //site.adform.com/privacy-policy/de
Microsoft Bing Adshttps: //privacy.microsoft.com/de-de/privacystatementhttp: //choice.microsoft.com/de/opt-out
intelliAdhttp: //www.intelliad.de/datenschutzbestektiven/https: //login.intelliad.de/optout.php
Quantcasthttps: //www.quantcast.de/datenschutz/https: //www.quantcast.de/opt-out/
Google Doubleclickhttps: //www.google.de/intl/de/policies/privacy/https: //www.google.com/settings/u/0/ads/authenticated
Facebook Custom Audiences
In the area of usage-based online advertising, we also use communication tools from the social media network Facebook. Here we use the Custom Audiences product and the Custom Audiences website in particular.
A non-reversible and non-personal checksum (hash value) is generated from your usage data, which can be transmitted to Facebook for analysis and marketing purposes.
You can find more information about the purpose and scope of the data collection and the further processing and use of the data by Facebook as well as your setting options to protect your privacy from Facebook's data protection provisions at https://www.facebook.com/privacy/explanation. You can find an opt-out option for using Facebook Website Custom Audiences here: https://www.facebook.com/login.php?next=https%3A%2F%2Fwww.facebook.com%2Fsettings%2F% 3Ftab% 3Dads.
Use of social plugins - referral and linking to social media networks
On our website you will find links to social media networks such as Facebook and Twitter. These are not plugins provided by the provider Facebook or Twitter, which, without the user having any influence, already transmit data to the provider when the page is loaded.
Behind the buttons for the social media networks there is only a link to the social media network including the transfer of the website to be shared. No user data is transmitted from the website to the social media network.
If you are already logged in to the relevant social media service at the time you click the button, this will be recognized in the dialog for sharing the website so that you can share the content directly. If this is not the case, you will be asked to log into the social media network.
From this point on you are on the website of the respective social media network.
Clicking on the Facebook button takes you to the website of Facebook Inc., 1601 S. California Ave, Palo Ave, CA 04304, USA. Information on the collection, storage and use of your data by Facebook Inc. can be found in the provider's data protection guidelines: https://www.facebook.com/about/privacy/
Collection and handling of personal data as part of the booking / booking request process
If you use the booking option on our website, we need the following data for the purpose of processing the booking:
Salutation (of all travelers)
First name, last name (of all travelers)
Address data (sending of invoice and travel documents)
Date of birth / age of all travelers
Telephone number of the main traveler / contact person (for short-term contact in the event of changes)
E-mail address (sending a summary of the booking data)
Credit card details in the case of payment by credit card
Bank details in the case of payment by SEPA direct debit
Sweepstakes, competitions and similar promotions
From time to time we offer the opportunity to take part in sweepstakes or competitions and similar activities on our website. In order to process these campaigns, personal data such as email address, name, address and, if necessary, other data necessary for the campaign can be collected and processed. All personal data given in the context of such a campaign will be used exclusively for the processing of the campaign, e.g. for determining, notifying or sending the prize. The data will be deleted after the end of the campaign.
Data processing and use for the purposes of advertising and market research / newsletter subscription
You have the option of registering for our free newsletter on our website. The newsletter contains current travel offers, great specials and attractive competitions.
To register for the newsletter, we need the following information:
First name, last name (personal address in the newsletter)
E-mail address (sending the newsletter)
You will only receive the newsletter if you actively register for this service via a so-called double opt-in. You can unsubscribe from the newsletter at any time. You can do this via direct contact with us, the newsletter website and via the “Unsubscribe newsletter” link that is included in every newsletter.
Dynamic control of content in e-mails
We use the kickdynamic tool from Kickdynamic Ltd. to provide you with the latest content and offers that are appropriate to the situation in our mailings such as the newsletter With kickdynamic, the content of the email can be determined dynamically at the time the email is opened.
We take the following factors into account for dynamic content management:
Location of the visitor (e.g. for the control of corresponding maps, weather forecast and weather-dependent offers / information)
The visitor's device
Day or time of day (e.g. animated countdown clock for limited discount promotions)
Trusted Shops evaluation service
After placing your order, you may have given your express consent that we may transmit your e-mail address to Trusted Shops GmbH (Subbelrather Str.15c, 50823 Cologne) for the request to submit a rating via the dealer rating system. This consent can be revoked at any time with effect for the future, e.g. by email. Your email address will not be used for any other purpose than this.
On our website there is also the possibility to get in contact with us on a wide variety of topics. Examples of this are forms for booking inquiries, callback requests, feedback, special customer requests, etc.
Depending on the background of the contact, various data are requested in the form. Personal details such as title, first name, last name and email address are usually mandatory for the purpose of establishing contact and addressing them personally. If you use a form for a callback or an appointment request, data such as telephone number can also be requested. For travel inquiries or questions about existing processes, you also have the option of entering your booking or invoice number.
In order to make the transmission of the data secure, they are transmitted via a secure SSL connection. This means that unauthorized third parties have no way of reading your data during the transfer. You can recognize the SSL-protected pages by the fact that the address does not start with http: // as usual, but with https: //. In addition, a small, closed padlock appears in most browsers (e.g. in the status line at the bottom of the screen).
Transfer of data to third parties
As part of the booking process, the data you enter for the booking will be forwarded to the respective organizer and the associated service providers.
In addition, possibly commissioned service providers (contract data processors, e.g. data centers or letter shops) are used subject to instructions, among other things, to operate the website or to send letters or emails. All contract data processors receive personal data only to the extent to which you have consented to the data processing and use or you will only receive access to the data as long as is necessary for the provision of the services.
The data will not be passed on to uninvolved third parties. The situation is different if we are obliged to disclose and transfer the data by law or by a court judgment.
Right of revocation and inspection
You are entitled to object to the storage of your personal data at any time, provided that there are no contractual concerns or legal reasons against it.
Upon request, you will receive information about the data you have saved free of charge. You also have the right to correct, delete or block your data. Under certain circumstances, deletion may conflict with statutory provisions, in particular with regard to data for billing and accounting purposes.
The data will be deleted as long as and as long as the storage is not necessary for the aforementioned reasons.
The personal data you provide when booking will be used to send advertising content by email. You can object to this use at any time at firstname.lastname@example.org.
Questions about data protection
If you have any questions about data protection, please Email at: email@example.com to the data protection officer.
For Consumer disputes please contact: EU CONSUMERS DISPUTE